IT Provider Evaluation

Please complete the following I.T. Provider Evaluation and submit your answers.

This will broadly identify how capable your I.T. provider is. Your score will be e-mailed to you upon submitting the assessment.

First Name*

Last Name*

Phone*

Email*

Company*

Industry*

Does your I.T. provider pick up the phone every time you call?*

If they don’t pick up, how quickly do they get back to you?*

What hours does your I.T. provider offer to address your issues?*

After you have reported a technical issue to your I.T. provider, how long does it take for them to start working on this issue?*

Once your I.T. provider has fixed the issue, how frequently does the issue reoccur?*

Does your I.T. provider have regular meetings with you to discuss your I.T. budget and how to best prepare your business’ technology for the future?*

Has your I.T. provider discussed with you Disaster Recovery planning and the risks you may be facing?*

Does your I.T. provider handle relationships with third-party technology vendors for you?*

Does your I.T. provider offer on-site support included in your support agreement?*

How frequently does your I.T. provider back up your data?*

Does your I.T. provider offer Cloud Services?*

Does your I.T. provider offer regular cybersecurity testing and monitoring of threats?*

Does your I.T. provider offer regular cybersecurity & security awareness training for your employees?*

Does your I.T. provider charge you additional fees for “Out of scope” projects?*

Does your I.T. provider help you scale your technology with your business?*

Name

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